Unified inbox
Every guest conversation. One screen.
Your team should not be tab hopping between WhatsApp Web, Gmail, the Booking.com extranet, and the Airbnb app. Qontaktly pulls every channel into one inbox with typing indicators, read receipts, canned responses, and AI assistance baked in.
What you get with WhatsApp Inbox
Every guest message, in one place.
WhatsApp Business, done right
A dedicated WhatsApp Business connection for your property. Send images, PDFs, videos, and voice notes, with the full conversation history in one inbox.
OTA messaging, in the same inbox
Booking.com and Airbnb messages land right next to your WhatsApp threads. No more missing a question because it was buried in a separate app.
Canned responses, in one tap
Save the 20 questions your front desk answers every day. Insert a perfect reply with a slash command. Free up hours every week.
Private notes, hidden from guests
Leave notes on a conversation for your team without the guest ever seeing them. Hand offs between shifts stop being chaotic.
Who uses it
- Night shift staff handling WhatsApp and Booking.com messages from one screen
- Front desk using canned responses for check in times and directions
- Owner escalating a VIP conversation to housekeeping with a private note
Frequently asked questions
How does the WhatsApp connection work?
Each property gets its own dedicated WhatsApp Business connection. You link your number by scanning a QR code from your phone, replies flow both ways instantly, and you can disconnect at any time.
Can I send media (photos, PDFs)?
Yes. Images, videos, audio, and PDFs up to WhatsApp's limits. Perfect for booking confirmations, maps, menus, and check in instructions.